Refund and Returns Policy

Refund and Returns Policy

At Plastigrow, we want you to be completely satisfied with your purchase. If you are not satisfied with your products, our refund and returns policy is here to ensure a smooth and fair process. Please read the following guidelines to understand your rights and our procedures for refunds and returns.

1. Returns

Eligibility for Returns:

• Products can be returned within 14 days of receiving your order.
• The item must be in its original condition, unused, and in its original packaging.
• You will need to provide proof of purchase (such as an order confirmation email or receipt) to process the return.

Non-returnable items:

• Perishable goods (e.g., plants, seeds, or other time-sensitive items).
• Gift cards.
• Items that are damaged or not in their original condition due to reasons other than a Plastigrow error.

2. How to Initiate a Return

To initiate a return, please contact our customer service team via:

• Email: info@plastigrow.co.za
• Phone: 0645055328

Provide your order number and details about the product you would like to return. We will then guide you through the return process, including shipping instructions.

3. Shipping Returns

Once your return request has been approved, you will be responsible for covering the return shipping costs. Shipping costs are non-refundable unless the return is due to an error on our part (e.g., incorrect or damaged items).

Return Address:
96 Fascia Road Silvertondale Pretoria 0184

We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Refunds

Eligibility for Refunds:

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed within 7-10 business days, and the amount will be credited to your original method of payment.

5. Late or Missing Refunds

If you haven’t received your refund yet, please check with your bank or credit card company first. There is often some processing time before a refund is posted.

If you have done this and still have not received your refund, please contact us at info@plastigrow.co.za or 0645055328 for further assistance.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@plastigrow.co.za or 0645055328 to arrange for the exchange.

7. Sale Items

Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded or exchanged unless there is a defect or damage.

8. Cancellations

Orders may be canceled before they are dispatched. Once an order is shipped, it cannot be canceled, but it can still be returned following the steps outlined above. Please contact us immediately if you wish to cancel your order.

9. Contact Us

If you have any questions regarding our refund and returns policy, don’t hesitate to reach out to us:

• Email: info@plastigrow.co.za
• Phone: 0645055328

We are here to assist you with any concerns and ensure your experience with Plastigrow is satisfactory.